Terms & Conditions

Terms of Sale

These terms of sale are concluded on the one hand by Noomea and on the other hand by any individual or legal person wishing to make a purchase via the website www.noomea.ch

You can contact our customer service at the following contact details:

Website: www.noomea.ch Contact by email: please use the contact form

1 Application area / Delays

1.1 The execution of the transaction and delivery are carried out exclusively according to these General Terms & Conditions of Sales, on which the entirety of the contracts concluded with us are based on the offers offered on the internet pages of the shop noomea.ch. Any terms and conditions contrary to or depart from the provisions outlined below are not applicable. The GVCs outlined below are exclusively valid, even when we carry out the delivery and delivery without reservation and with full knowledge of the existence of conditions contrary to or departing from these General Terms & Conditions of Sale.

1.2 The term “consumers” referred to here in these General Terms & Conditions of Sales applies to individuals ordering for a purpose that cannot be attributed to a commercial, independent or liberal activity. For its part, the term “entrepreneurs” refers to individuals or corporations or companies with legal capacity and ordering in the course of their commercial, independent or liberal activity. “Customers” within the meaning of these General Terms & Conditions of Sales can be both consumers and entrepreneurs.

1.3 When deadlines are indicated in working days, these are every day of the week except Saturdays, Sundays and legally recognized public holidays.

2  Registration

2.1 When entering your personal data necessary for registration, you assume the responsibility of providing complete and truth-based information. You are required to treat personal access data confidentially and to prevent access to any unauthorized third parties. The registration confirmation immediately follows the sending of the registration by clicking the button.

2.2 You are solely responsible for the content you insert into the sections available for this purpose. This content must not violate any third-party rights. There can be no claim to safeguarding or publishing the content inserted by you (e.g. product evaluation).

2.3 You must refrain from disturbing web pages or any other use of data beyond the scope of the intended use within the platform. Any manipulation for the purpose of obtaining unauthorized payments or other benefits to our detriment or to the detriment of other members may, in particular, legal consequences – result in the removal of access. Membership gives the user the right to use the online offer according to their respective availability and to use the content for private and non-commercial purposes.

2.4 Each customer has only the right to maintain only one customer account at a time. We reserve the right to remove multiple entries and issue a warning or dismiss members who violate the provisions stipulated in points 2.1 to 2.5 of these General Terms & Conditions of Sales, or to delete or modify the content.

2.5 We are not required to accept the registration or order of a registered customer. We are not obliged to keep our offer available at all times. Orders already confirmed by us are not affected by this.

2.6 By giving us your mobile phone number when you sign up, you allow us to send you free sms ads. You can, at any time, request the cancellation of this clause by contacting our customer service.

3  You can save and consult the text of the contract 

3.1 You can check out these General Terms & Conditions of Sale on the website of our shop at the address www.noomea.ch under Terms of Sale.

3.2 Your order data is stored with us but is not available directly for security reasons. We offer each customer direct password-protected access (“Account”). Under this account, after registration, you can view data about your orders that have already been executed, are still running or have just been sent, as well as you can manage and save your postal details, any payment data and possible newsletters.

4  Contract Partner 

4.1 For any order on our site, your contractual partner is Noomea.

4.2 The regulations of these General Terms & Conditions of Sales apply to your contractual relationship with Noomea.ch and in particular to the relationship between yourself and Noomea.

5  Language and contract conclusion 

5.1 In our online shop, contracts can only be concluded in language English or French.

5.2 By clicking on the “Confirm Order” button, you send a firm order for the goods in the basket. Confirmation of receipt of the order immediately follows the sending of the order, and is sent by email.

5.3 A firm contract is concluded at the time of the order confirmation.

6    Prices and shipping costs

6.1 The prices listed in the offer at the time of order are applicable to orders in our online store. The prices shown are final prices; this means that they include the applicable statutory VAT and the other components of the price, respectively.

6.2 We deliver free of charge in Switzerland, but shipping costs can be added to your order if you wish to be delivered abroad.

7   Payment, delivery

7.1 If you buy a credit card, your credit card account is debited at the time the order is placed.

7.2 Please note that we do not pay for the costs of a payment transaction.

7.3 You agree to receive your invoice reminders exclusively in electronic form (by email).

7.4 For deliveries, we use Swiss Post.

7.5 Goods marked “in stock” in the online store are delivered immediately after receipt of the order and, if necessary, after receipt of the advance payment; the delivery period lasts no more than 5 working days. In case other delivery times are applicable, this is shown on the respective product page.

7.6 We do not assume any supply-related risk, even in the case of a sales contract for a commodity only specified as a specific. We are only required to deliver items that we have in our merchandise inventory or that we have received from our suppliers as a result of our order.

7.7 Our delivery obligation is waived when we are not delivered properly or on time despite the existence of a compliant and adequate hedging market and when we are not responsible for the unavailability of the goods, we have immediately informed you and have not taken care of any supply risk. In the event of the unavailability of the goods, we will immediately refund any advance payment already made.

7.8 The delivery period is appropriately extended in the event of force majeure preventing delivery. A case of force majeure is considered a case of force majeure: strike, lockout, intervention by the authorities, pandemic, shortage of raw materials or energy, transport difficulty for which we are not responsible, impediment of which we are not responsible, e.g. due to fire, water or damage to machinery and any other obstacles that can be objectively considered not to be our responsibility or fault. We will inform you immediately of the beginning and end of such impediments. If the prevention resulting from the above cases persists for more than 4 weeks beyond the originally valid delivery time, then you are entitled to terminate the contract. There are no additional claims, including damages,.

7.9 As far as consumers are concerned, the risk of loss and degradation of the goods sold is transferred at the time of delivery of the goods to the consumer or to a recipient designated by the consumer in the event of mail order. This applies regardless of whether the shipment is covered by insurance or not. In other cases, the risk of loss and degradation of the goods is transferred to the buyer at the time of delivery of the goods or, during mail order sales, at the time of depositing the goods with the transport commissionaire or the person or company responsible for the execution of the shipment.

8   Right of reference for the purchase of items

8.1 For any purchase on noomea.ch, you receive an optional right of return valid for 15 days in total. In accordance with this, you can denounce the contract by returning the goods to us within 15 days after receipt (the deadline begins the day after the goods are received). Sending in a timely manner is enough to meet the deadline. The conditions for exercising the right of reference are, however, that you only carried the goods for the purpose of trying it, as would be possible in a genuine store, and return the goods complete and undamaged. In addition, please return the goods to us in their original packaging.

8.2 If your return shipment is due to an error on our part, we will refund the postal costs. Otherwise, the return costs are your responsibility.

8.3 The refund is always made on the bank account or payPal account for which you provided noomea’s details. Please ensure that you have access to this account, as Noomea has no responsibility for this.

9   Property reserve

Until it is paid in full, the goods remain our property.

10  Terms of use of coupons

10.1 Discount vouchers (discount vouchers, which you cannot purchase for a fee, but which we distribute in advertising campaigns and with a limited validity date) are exclusively usable for the purchase of Noomea items, only valid during the specified validity period and usable only once per order.

10.2 The value of the goods must be at least equal to the amount of the coupon. For administrative reasons, the reimbursement of any residual value is not possible.

10.3 Discount vouchers can be used for an order only. It is not possible to refund a coupon after the fact. The value of the coupon cannot be paid in cash and does not produce interest.

10.4 The voucher can be passed on to third parties. It is not possible to combine several coupons.

10.5 If the value of a coupon is not sufficient to cover the order amount, the difference can be paid using one of the proposed payment methods. The voucher is not refunded if the goods are partially or partially returned to the extent that the coupon was issued as part of an advertising action and no consideration was provided in return.

10.6 In the event of a return of goods, the voucher used for the order in question becomes obsolete.

11  Guarantee and management of claims

11.1 Legal guarantee requirements apply.

11.2 We place great importance on customer satisfaction. You can contact us at any time at the coordinates indicated at the beginning of these General Terms & Conditions of Sales. We will endeavour to review your application as soon as possible and will contact you for this after receiving the documents, your request or complaint. Please, however, give us some time as the manufacturer’s assessment is often required in the case of warranty remedies. In the case of complaints, you will help us by describing the problem or defect in the most accurate way possible and by providing us with copies of the order documents or at least the order number, customer number, etc. If you have not received a reaction from us within 5 days, please contact us again.

11.3 When asking questions about after-sales service, please contact our customer service at the following email address: contact@noomea.ch

12   Applicable law, competent court

12.1 Swiss law applies to all legal acts and other legal relationships between the client and us. United Nations trade law (GSIC) and possible other interstate agreements or treaties are not applicable. For contracts entered into for a purpose that cannot be attributed to a professional or commercial activity of the right-holder (contracts with consumers), this choice of applicable law is only valid insofar as the legal protection granted is not enforced by mandatory requirements of the legislation of the state in which the consumer resides.

12.2 In trade with merchants and public legal entities, our head office is the competent jurisdiction for all disputes relating to these General Terms & Conditions of Sales and any contracts concluded in the field of application of these, including possible actions in payment of effects or cheques. In such a case, we are also entitled to sue in the jurisdiction of the client’s headquarters. As far as consumers are concerned, the competent jurisdiction is that of the consumer’s home.

13   Changes to GENERAL TERMS & CONDITIONS OF SALES

We are entitled to unilaterally modify these General Terms & Conditions of Sales to the extent that they are an integral part of the contractual relationship with the customer and to the extent that such an amendment serves to remove future imbalances or to adapt to any legal or technical conditions that have been amended. In the event of a readjustment, we will notify customers of the contents of the amended regulations. The amendment becomes a component of the contract if the client does not object in writing to the integration of the amendment into the contractual relationship within six weeks of receiving the notice of amendment.

14   Life-saving clause

In the event that certain isolated provisions of the contract, including these rules, prove to be partially or fully unenforceable or become so, or if the contract contains an unforeseen deficiency, this would not, however, in any way restrict the validity of the provisions or parts of the provisions. The respective legal regulations then replace the unenforceable or missing provisions.

Noomea

Update: July 2020

The GENERAL TERMS & CONDITIONS OF SALES outlined above are copyrighted intellectual property. The use- even partial use – of the supply of goods and/or services by third parties for commercial purposes is prohibited. Violations of this rule are prosecuted.